SHIPPING

Where and how do you ship?

We ship to most countries in the world through tracked posting service.

When will I get my order?

Orders take 1-2 business days to process before they are shipped, and monogrammed items takes an extra 1-3 business days to process. Please note that if an order also contains non-monogrammed items, the entire order will be shipped out once the monogrammed item is ready.

Once shipped, delivery time depends on your location, typically between 4 to 28 days. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. Please note that delivery days are estimates only and are not guaranteed. For more information, please see the table below: 

Location

Default Carrier

ETA

Hong Kong SAR

SF Express

 

1 – 2 days

Macao SAR

2 – 3 days

China

2 – 6 days

Taiwan*

Local postal service

2 – 7 days

Singapore

7 – 14 days

Australia / New Zealand

7 – 14 days

United Kingdom

7 – 14 days

United States

7 – 14 days

Rest of the world

7 – 20 days

 * If you would like to ship to Taiwan with SF Express (ETA 2 – 4 days after shipping), please leave your ID number during check out. This is to comply to the request from The Customs Administration, Ministry of Finance of Taiwan. For more information please click here.

You may experience delays in the shipping process as a result of COVID-19. We will always try to deliver your goods within our estimated delivery times below but actual delivery times are sometimes outside of our control. If you would like to receive the products through express shipping at an additional cost, please contact us for details at info@macarooon.com .

How much does shipping cost?

Macarooon offers free SF express shipping to Hong Kong addresses for orders over US$10 and free standard worldwide shipping for orders over US$40. 

Do you offer express shipping?

Yes – Please contact us for details at info@macarooon.com .

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