ORDERING

Which model of the iPhone Case should I order?

Our iPhone Cases will match the iPhone model provided as in "Settings" on your iPhone. Please check accordingly before placing your order if you are not sure about which model of your iPhone is. Go to Settings > General > About, and you will see the model name.

Can I cancel or modify my order?

We process and complete orders as quickly as possible, including monogrammed items. If you have any modification requests or need to cancel, please contact us as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.


* Please note that all customised products are not eligible for return or refund.

PRODUCTS

Why there are spots / markings on my leather product?

Macarooon only uses premium chèvre leather, and it is normal for genuine leather to have unique grains and natural markings like scars, warts, insect bites, natural creases etc. – and this is what makes every leather product unique. We do not sand the leather to remove these markings like what is usually done on lower grade leather. 

Why the buttons are stiff?

New leather may be stiffer to press, but please be assured that after a few days of use the buttons will be soften.

Why the color of the products I receive look different as on the screen?

We try our best to minimize color deviation, but please be noted that different electronic devices and screens may display the same color with slight differences. 

Do you offer any other cases besides iPhone?

At the moment we dedicate our production on Apple products, but if you’re interested to know more about our future plans, please subscribe to our newsletter or leave us a comment here if you have any suggestions.

PERSONALIZATION

What products can be personalized/monogrammed?

Many of our products can be personalized. On the product page, you will see PERSONALIZE if the service is available.


* Please note that all customised products are not eligible for return or refund. 

What can be embossed?

Only standard capitalized English alphabet and symbols listed below are available:

How many characters can be embossed?

A maximum of 5 to 10 characters can be embossed depending on the product and font style you choose. More information can be found on the product page. 

AFTER-SALE SERVICE

How to report product problem?

For any missing / wrong / defective items of your order, you may report the problem by listing required information (i.e. product details, description of product issue, photos, etc.) within 7 days after receipt to info@macarooon.com.


The refund / exchange process could be completed within 2-3 days. We will notify you of the case result through email.


If product return / replacement is required, please retain all packing materials and ensure the product(s) is not used.


*Please note that only one return application can be submitted for each order.

How do I care for Macarooon leather products?

  • Do not expose to wet, damp or humid condition

  • Do not apply detergents or alcohol

  • Do not leave the leather product under prolonged sunlight

  • Avoid contact with sharp objects as they would scratch the leather.

  • Avoid friction with hard objects

  • For leather iPhone cases, particularly cases of lighter colors, avoid friction with dark garments or surfaces to prevent color transfer
  • ABOUT US

    Do you have an actual storefront?

    We are an online only shop at the moment, with our office based in San Po Kong, Hong Kong.